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How can we help you?

It's easy and you have full control over your subscription.By subscribing to our blade refill program, you can ensure you will never run out of fresh blades! In order to maintain optiminal performance of your BaldiePro head shaver, changing your blades is essential. There is no comittment and you can skip or cancel anytime! You can choose to receive your product(s) every 30, 45, or 60 days - it's completely up to you. After you have selected your frequency, simply click the "Join the Groomie Club" button and complete your checkout. Your product(s) will auto-ship based on the frequency selected. And, don't forget shipping is free! If you want to read more about our subscriptions click here Groomie Club Page
Blades should be replaced at minimum every 60 days for maximum hygiene and performance. The blades will remain sharp for up to 60 shaves. Any damaged blades should be replaced right away to prevent injury.
Absolutely, you will receive an email 3 days before you refill ships.You can modify your shipment up to 24 hours before it ships.
Yes, you can add, edit, or remove any items from your subscription by signing into your account and navigating to the subscription tab.
We would hate to loose you, but if you must, login to your account and navigate to the subscription tab and click edit to cancel your subcription.
It means you subscribed to our refill program, which means you will be shipped a new refill (blade/pre-shave/deodorant/aftershave) every 30, 45 or 60 days. The blade refill program is essential as it ensures you're able to maintain the performance and hygiene of your BaldiePro head shaver.
Yes! We currently offer an option for a one-time purchase or subscribe & save. However, to ensure optiminal performance of your BaldiePro head shaver, the blades do need to be changed every 30, 45 or 60 days based on how often you shave.
Rotary shavers are much easier to use and handle. Since you can move in any direction, there is no perfect "strategy" to shaving your head. However, for best results, we suggest moving in small circular motions or straight from top to bottom, back and forth. More blade heads means less passes over your skin, resulting in a close shave without any irritation!
Absolutely! The BaldiePro head shaver is most well known for its ease to shave your head, however, it is also commonly used for shaving the face, body, as well as "down unda". You won't be disapponinted with its versitility!
Our SmoothShave™ blade head is primarly used to maintain a bald head shave. If your head hair is longer than 5-7 days of stubble, we recommend trimming with the hair clipper or a beard trimmer first (down to 1mm), before using your head shaver.
Simply login to your self-service your account and edit the ship to address. Alternatively, you can email or text us anytime, and we're happy to help!
Currently, we ship to the US, Canada, Mexico, Australia, UK & EU. For more information feel free to contact us directly at support@groomie.club.
We ship from our distribution center in Chicago, IL. Enjoy same day shipping for orders that are placed before 12PM CST!
We sure do!
We offer free ground shipping (1-5 days) on all order over $50, and free express (1-2 days) shipping on all orders over $100. All subscription shipments are free!
First and foremost, thank you for your service! We're proud to ship to most armed forces addresses. Please be advised that shipping times may vary, so just follow the check out process enter your appropriate APO/FPO/DPO.
We accept all major Credit/Debit cards, Paypal, Apple Pay, Google Pay and ShopPay.

If you're encoutering issues with your BaldiePro head shaver, please send us an email so we can better assist you. We also have a youtube channel dedicated to Baldies :) Enjoy shaving tips, tricks and a how to series featuring how to assemble the BaldiePro, how to get the closeset shave, and how to properply clean your device. Click the links below to watch each segment of the series and enjoy some of our top fans!

* How to assemble your BaldiePro by Groomie --> https://www.youtube.com/watch?v=k6qyZKgFcmc

* How to use your BaldiePro Headshaver & how to get the closest shave --> https://www.youtube.com/watch?v=ljLxOUCUgXI

* How to clean & maintain your BaldiePro--> https://www.youtube.com/watch?v=EdJ-H2pTc30

First, to be eligible, you must have received your order within 30 days. Next, email support@groomie.club to initiate a return and be sure to include the order number with your package. Don't forget to include all the accessories that were originally included. Once we receive and process your RMA, we will issue a refund or exchange promptly!
Check out our YouTube series that will walk you though how to use all your accessories --> https://www.youtube.com/watch?v=k6qyZKgFcmc
Check out our YouTube series that will walk you though how to properly clean your BaldiePro --> https://www.youtube.com/watch?v=EdJ-H2pTc30
Check out our YouTube series that will walk you though how to achieve the smoothest shave with your BaldiePro --> https://www.youtube.com/watch?v=ljLxOUCUgXI
You will receive an order confirmation email immediately after placing your order. Once your order is processed and shipped, you will receive a second email within 1-2 business days that will include your tracking number. If you haven't received our emails, make sure to check your junk/spam folders! If you are still unable to locate your order confirmation, please contact us for assistance at support@groomie.club. Please allow an extra business day for shipping if you placed your order on one of the 11 offical federal holidays.
We love nothing more than supporting our customers! Please contact us through email at support@groomie.club or by messaging one of our social media channels (@groomieclub). We currently don't offer telephone support, although it is on our roadmap for 2022.
Our Skin Care products (Natural Pre-shave, Aftershave, Beard Oil and Deodorant) are all proudly Made in USA, cruelty free, and free from parabens/phalates!
Of course! Many users prefer wet shaving with cream, butter, oils, or even in the shower. Since the shaver is waterproof, any shaving products can be used with it. We highly recommend our Pre-Shave Oil (https://www.groomie.club/products/natural-pre-shave-oil)!
Yes, yes, yes! Both women and men sport the bald look these days. Our product is unisex, and can be used on anyone's beautiful bald dome. Women can even use the shaver on their legs, arim pits or bikini line!